ayna88 Privacy Policy — How We Handle Your Personal Data

This Privacy Policy ("Policy") is published by ayna88 ("ayna88", "we", "us", "our") and applies to all players, visitors, and registered users ("you", "your") of the ayna88 website and associated platform services. This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. ayna88 is committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with applicable data protection principles.

By registering an account on ayna88 or continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood the practices described herein. If you do not agree with any aspect of this Policy, please discontinue use of the ayna88 platform and contact [email protected] to request account closure.

1 Data We Collect

ayna88 collects personal data in several ways: directly from you when you register or interact with the platform, automatically through your use of the platform, and occasionally from trusted third parties. The categories of personal data we collect are as follows:

Registration Data: When you create an ayna88 account, we collect your full legal name, date of birth, residential address, mobile phone number, and email address. This information is required to create and maintain your account and to fulfil our legal obligations under Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.

Identity Verification Data: To comply with KYC requirements, we may collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence, along with proof of address documents such as utility bills or bank statements. This data is processed solely for the purpose of verifying your identity and age.

Financial Data: We collect details of your deposits, withdrawals, and transaction history on the ayna88 platform. For mobile money payments via bKash, Nagad, Rocket, or Upay, we record the transaction reference and the registered mobile number associated with the payment. For card payments, we do not store full card numbers — card processing is handled by our certified payment gateway partners.

Usage and Behavioural Data: We automatically collect data about how you interact with the ayna88 platform, including pages visited, games played, bet amounts, session duration, device type, operating system, browser type, and IP address. This data helps us personalise your experience, detect fraud, and improve the platform.

Communications Data: If you contact our customer support team via email or live chat, we retain records of those communications, including your name, contact details, and the content of the conversation, for quality assurance and dispute resolution purposes.

2 How We Use Your Data

ayna88 processes your personal data only for clearly defined, legitimate purposes. We do not sell your personal data to third parties, and we do not use it for any purpose incompatible with those described in this Policy. The primary purposes for which we use your data are:

• Account Management: To create, maintain, and administer your ayna88 account, including processing deposits and withdrawals, applying bonuses, and providing access to games and betting markets.
• Identity and Age Verification: To confirm that you are at least 18 years of age and to verify the accuracy of the personal information provided at registration, in compliance with our KYC and AML obligations.
• Transaction Processing: To process your deposits via bKash, Nagad, Rocket, Upay, and bank transfer, and to execute your withdrawal requests to your verified payment method.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, multi-accounting, bonus abuse, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor your gaming behaviour and identify patterns that may indicate problem gambling. Where such patterns are detected, ayna88 may reach out to offer responsible gaming resources, implement account restrictions, or enforce self-exclusion measures.
• Legal Compliance: To comply with applicable laws, regulations, and lawful requests from competent authorities, including financial intelligence units and law enforcement agencies where required.
• Customer Support: To respond to your queries, resolve disputes, and provide technical assistance through our English-language support team.
• Marketing Communications: With your consent, to send you promotional offers, bonus notifications, and updates about new games or features at ayna88. You may withdraw consent for marketing communications at any time by updating your account preferences or contacting [email protected].
• Platform Improvement: To analyse usage trends, conduct internal research, and improve the ayna88 platform — including game selection, payment options, and user interface design.

3 Cookies & Tracking Technologies

ayna88 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, analyse traffic, and deliver a personalised experience. A cookie is a small text file stored on your device when you visit a website. ayna88 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They enable core features such as account login, session management, and security token validation. These cookies cannot be disabled without impairing platform functionality.
• Performance and Analytics Cookies: These cookies collect aggregated, anonymised data about how players interact with the ayna88 platform — including which pages are visited most frequently, where players encounter errors, and how long sessions last. This information helps us improve the platform.
• Functionality Cookies: These cookies remember your preferences such as your chosen language, preferred deposit method, and notification settings, so you do not need to reconfigure them on each visit.
• Marketing and Targeting Cookies: With your consent, these cookies help us deliver relevant promotional content and measure the effectiveness of our marketing campaigns. They may be placed by trusted advertising partners operating on our behalf.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will prevent you from accessing certain features of the ayna88 platform, including your account dashboard and cashier. For full details on managing cookies in your browser, refer to your browser's help documentation.

In addition to cookies, ayna88 may use web beacons, pixel tags, and local storage technologies for similar purposes. These technologies operate in the same manner as cookies and are subject to the same consent requirements described above.

4 Data Sharing & Third-Party Disclosure

ayna88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with carefully selected third parties only where necessary to operate the platform, fulfil legal obligations, or protect the integrity of the ayna88 ecosystem. The circumstances under which we share data are as follows:

• Payment Service Providers: To process your deposits and withdrawals, we share the minimum necessary financial data with our payment partners, including bKash, Nagad, Rocket, Upay, and our card processing gateway. These partners are contractually required to handle your data securely and in accordance with their own privacy policies and applicable financial regulations.
• KYC and Identity Verification Partners: To fulfil our age and identity verification obligations, we may share your registration and document data with certified KYC service providers who verify documents on our behalf. These providers operate under strict confidentiality agreements.
• Game Content Providers: When you play games on ayna88, the relevant game studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi) may receive session data including your player ID, bet amounts, and game outcomes. This data is necessary for game operation, fairness auditing, and jackpot processing. Game providers do not receive your name, NID, or contact details.
• Fraud Prevention and Security Services: We may share device fingerprint data, IP addresses, and transaction patterns with specialist fraud prevention services to identify and block fraudulent activity on the platform.
• Legal and Regulatory Authorities: ayna88 may be required by law to disclose your personal data to regulatory bodies, financial intelligence units, law enforcement agencies, or courts of competent jurisdiction. We will comply with all lawfully issued requests and, where permitted, will notify you of such disclosure.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of ayna88's business, your personal data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that result from it.

5 Data Retention

ayna88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention principles are as follows:

• Active Accounts: While your ayna88 account remains active, we retain all registration data, KYC documents, transaction history, and communications data for the purposes described in this Policy.
• Closed Accounts: Following account closure — whether initiated by you or by ayna88 — we retain your personal data for a minimum period of five (5) years from the date of closure. This retention period is required to comply with financial recordkeeping obligations, to handle any post-closure disputes or chargebacks, and to enforce permanent self-exclusion or account ban decisions.
• KYC and Identity Documents: Identity verification documents are retained for the same minimum five-year period following account closure, in line with AML regulatory requirements applicable to financial services businesses.
• Marketing Data: If you opt out of marketing communications, your preference is recorded immediately and marketing data associated with your account is suppressed. The underlying account data is retained in line with the standard retention schedule above.
• Support Communications: Customer support conversation records are retained for three (3) years from the date of the last interaction, unless they relate to a dispute or legal proceeding, in which case they are retained for the duration of that matter plus five years.

At the end of the applicable retention period, ayna88 securely destroys or anonymises personal data in accordance with industry-standard data disposal practices. Anonymised data — from which individual identity cannot be reconstructed — may be retained indefinitely for statistical and analytical purposes.

6 Your Privacy Rights

ayna88 respects your rights over your own personal data. As a registered player, you have the following rights in relation to the personal data we hold about you:

• Right of Access: You have the right to request a copy of the personal data ayna88 holds about you. We will respond to verified access requests within 30 days of receipt.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly from your account settings page, or by contacting [email protected].
• Right to Erasure: You may request that ayna88 delete your personal data. Please note that this right is subject to our legal retention obligations — where we are required by law to retain your data (for example, for AML compliance), we will not be able to honour erasure requests in full until the applicable retention period has expired.
• Right to Restrict Processing: You may request that ayna88 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to Data Portability: You may request a structured, machine-readable copy of the personal data you have provided to ayna88, which you may then transfer to another service provider of your choice.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on legitimate interests in certain circumstances.
• Right to Withdraw Consent: Where ayna88 processes your personal data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the rights listed above, please contact the ayna88 privacy team at [email protected] with the subject line "Privacy Rights Request". We will verify your identity before processing any request and will respond within the applicable statutory timeframe. There is no charge for submitting a privacy rights request.

7 Data Security

ayna88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the ayna88 platform is encrypted using 256-bit SSL/TLS protocols. This applies to account login, cashier transactions, form submissions, and all API communications between your browser and our servers.
• Encrypted Data Storage: Sensitive personal data — including identity documents, financial records, and KYC materials — is stored in encrypted form on access-controlled servers. Encryption keys are managed separately from the data they protect.
• Access Controls: Access to personal data within ayna88 is restricted on a strict need-to-know basis. Staff members are granted access only to the data required to perform their specific job function. All data access is logged and audited regularly.
• Two-Factor Authentication: ayna88 internal systems require multi-factor authentication for all staff accessing player data. We also encourage players to enable 2FA on their own accounts for enhanced personal security.
• Regular Security Audits: ayna88's technical infrastructure undergoes regular security assessments, including penetration testing and vulnerability scanning, conducted by independent third-party security specialists.
• Incident Response: In the event of a data security incident that poses a risk to your personal data, ayna88 has a documented incident response procedure. Affected players will be notified promptly with details of the incident and the steps taken to mitigate its impact.

While ayna88 takes all reasonable precautions to safeguard your data, no online platform can guarantee absolute security. You also have a role to play in protecting your own data — please use a strong, unique password for your ayna88 account, enable two-factor authentication, and never share your login credentials with anyone.

8 Policy Updates & Contact Information

ayna88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered players via the email address associated with their account at least 14 days before the changes take effect. The "Last Updated" date at the top of this page will be revised each time the Policy is amended.

We encourage you to review this Privacy Policy periodically to stay informed about how ayna88 handles your personal data. Your continued use of the ayna88 platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

Minor Updates: Typographical corrections, clarifications that do not change the substantive meaning of any provision, and updates to contact details are considered minor updates and will not trigger the 14-day advance notification requirement. However, the "Last Updated" date will still be revised to reflect any change.

Contact the ayna88 Privacy Team: If you have any questions, concerns, or complaints about this Privacy Policy or the way in which ayna88 handles your personal data, please contact us at:

• Email: [email protected] (subject line: "Privacy Enquiry")
• Response Time: We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 14 business days.
• Language: All privacy communications are handled in English by our dedicated data protection team.